Privacy Policy 

Streetworks Software Ltd is committed to protecting your personal data respects your right to privacy.


This policy (together with our software as a service agreement (“SaaS Agreement”), any additional terms of use incorporated by reference into the SaaS Agreement and use of Our Sites, together our “Terms of Use”) applies to your use of:

  • StreetWorks Information Management System (SWIMS) mobile application software (“App”) available on our website (App Site), once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (“Device”).
  • the App Site and/or any of our other websites (together “Our Sites”).
  • Any of the services accessible through the App that are available on Our Sites, including but not limited to the SWIMS Software and the CORONA Software (“Services”), unless the SaaS Agreement states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

This Privacy Policy sets out details of the information we may collect from you, how we may use that information, how long we may hold it and how we keep your data secure. It also explains your rights and how to exercise them.

In this Privacy Policy, references to “we” or “us” are to Streetworks Software Ltd (“Streetworks”), a company incorporated in England and Wales under company number 09477939, whose registered office is at 71 Knowl Piece, Wilbury Way, Hitchin, England, SG4 0TY.


Information we may collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data: first name, last name, username or similar identifier, title.
  • Contact Data: email address and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Our Sites.
  • Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting.
  • Content Data:  includes information stored on your Device, including login information, photos, videos or other digital content.
  • Profile Data: includes your username and password, feedback and survey responses.
  • Usage Data: includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Location Data:  includes your current location disclosed by GPS technology.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.


How is your personal data collected?

We will collect and process the following data about you:

  • Direct interactions/ Information you give us. This is information (including Identity, Contact and Marketing and Communications Data) you consent to giving us about you by filling in forms on any of Our Sites, or by corresponding with us (for example, by email or telephone). This includes information you provide when you:
  • apply for our Services;
  • request marketing to be sent to you;
  • enter a survey in connection with Our Sites;
  • give us feedback or contact us;
  • correspond with us regarding any ongoing works or provision of our Services and types of personal data such as photos and details of works undertaken by our Clients (see definition in “How we will use the information about you” section below), together with their customer’s personal information, which we use for reference to the records of work undertaken by our Clients as part of our Services;
  • ; or
  • when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence.
  • Information we collect about you and your device. Each time you visit one of Our Sites or use one of our Apps we will automatically collect personal data including Technical, Device, Content and Usage Data. We collect this data using cookies and other similar technologies. Please see our Cookies Policy under “Privacy Preferences” for further details.
  • Location Data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
  • Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical and Device Data from the following parties:
    • analytics providers such as Google based insider the UK. Google Analytics is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see our Cookie Policy.
  • Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us. Also, every data transfer from the App sends the specific App version to us in the transfer details. When automated errors are logged, we will also receive Device Data used at the time.


Information we collect through our website (use of cookies and Analytics)

Cookies: As is common practice with almost all professional websites this site,, uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. For further details on what information they gather, how we use it and why we sometimes need to store these cookies, please read our Cookies Policy under “Privacy Preferences”.

How we will use the information about you

  • We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:Where you have consented before the processing.
  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.
  • We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.


Purposes for which we will use your personal data



Type of data

Lawful basis for processing

Performing the contract we are about to enter into or have entered into with a client, with whom you will have entered into a contract with for the provision of their respective services (“Client”). We use information received by our Clients, such as photos of works undertaken and work/ Client customer details (“Client Data”), for reference to the records of work undertaken by our Clients which may allow them to support and defend any potential liability or fines they may incur, track productivity, produce reports and collate data for invoicing or their customers in relation to works affecting their property.


We would be acting as a data processor in relation to any such Client Data on the basis that the Client has obtained your prior express consent for us to process your personal information for the purposes of providing them with our services.





Performance of a contract with you, or the organisation by whom you are employed, and our Client.

Necessary for our legitimate interests (to fulfil our Services).






To install the App and register you as a new App user





Your consent




To manage our relationship with you including:

(a) Notifying you about changes to our terms or privacy policy

(b) notifying you of changes to the App or any Services




Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to complete a survey





Marketing and Communications

(a) Your consent

(b) Performance of a contract with you

(c) Necessary for our legitimate interests (to analyse how customers use our products/Services and to develop them and grow our business)

To administer and protect our business, Our Sites and this App (including troubleshooting, data analysis, system testing, system maintenance, support, reporting and hosting of data)





(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver content and advertisements to you

To make recommendations to you about goods or services which may interest you

To measure and analyse the effectiveness of the advertising we serve you

To monitor trends so we can improve the App








Marketing and Communications


(a) Consent

(b) Necessary for our legitimate interests (to develop our products/Services and grow our business and to define types of customers for our products and services, to keep Our Sites and App updated and relevant, to develop our business and to inform our marketing strategy)


  • Sensitive Personal Information (Special Category Data)

We generally do not ask you to provide us with information regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, health, sex life or sexual orientation. However, if it is necessary to obtain this information from you in relation to our business activities or to perform a contract with you, we will only collect and process the information with your explicit consent and only for the purpose specified by you when giving your consent.


Who your information might be shared with

As far as is reasonably necessary, we may disclose your personal data to:

Our business partners, suppliers, agents and sub-contractors for the purposes described under “How we will use the information about you?” section above. These parties may be engaged for the fulfilment of contracts we have with you and the provision of support services to us: and Law enforcement agencies, regulatory bodies, auditors and professional advisors to comply with any legal obligation; or for the purposes of fraud prevention; or in order to enforce any agreements; or protect the rights, property, or safety of Streetworks, its licensees, or others; or obtain any related professional advice.


  • Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. All information you provide to us is stored securely.

Unfortunately, the transfer of information via the internet is not entirely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or email server; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our website may include links to, or content embedded from third party web services providers. Please note that we have no control over these third-party websites and therefore cannot accept responsibility for the protection and privacy of any information which you provide whilst visiting such third-party websites and such websites are not governed by this privacy policy. It is your responsibility to exercise caution and note the terms of privacy policies relevant to any such third-party websites.


Retention of your data

We will not retain your personal data for longer than is necessary in relation to the purposes for which the data was collected or otherwise processed. The criteria we use for determining the retention periods for personal data processed in the performance of a contract will be any regulatory requirements, statutory retention periods or guidance provided by regulatory bodies such as HMRC or the Information Commissioners Office. The statutory limitation period for legal claims related to most contracts is generally 6 years.

Shareholder Data will be retained in perpetuity to ensure a full record of the historic governance of Streetworks.


What rights do you have?


  • Right to access your information.

You can request confirmation that your data is being processed and a copy of the information we hold for you (this is known as a subject access request).

Should you wish for confirmation that your data is being processed or wish to access the personal data we may hold about you then you can request this from us in writing. Upon written request, we will provide you with a readable copy of the personal data which we keep about you. We will respond to you within the time frame specified within the applicable data protection law, which is generally within one month of receipt of the written request. We will provide the information without charge, but if requests are manifestly unfounded or excessive, in particular because they are repetitive, we retain the right to refuse or to charge a reasonable fee based on the administrative costs of providing the information. To request a copy of the personal data we hold about you please address your written request to the CEO at the address given in the “How can you contact us?” section below.


  • Right to correct any mistakes in your information

You can require us to rectify the personal data we hold about you if it is inaccurate or incomplete. Should you require us to rectify the personal data we hold about you, please send a written request to the CEO at the address given in the “How can you contact us?” section below. We will respond to you within the time frame specified within the applicable data protection law, which is generally within one month of receipt of the request.

If we have disclosed your personal data to any third parties, we will also inform those third parties of any correction to your personal data where possible.

In addition to the above, you will also have the following rights that are applicable to the way we use your data under the General Data Protection Regulation that came into force on 25th May 2018:


  • Right to erasure

 You can require us to erase personal information we hold about you without undue delay in the following circumstances:

  • The personal data is no longer necessary in relation to the purposes for which is was collected or otherwise processed;
  • You object to the processing and there is no overriding legitimate interest for us to continue the processing of the data (see below);
  • Your personal data was unlawfully processed; or
  • Your personal data must be erased in order to comply with a legal obligation.

  • Streetworks can refuse to comply with a request to erase personal information we hold about you for the following reasons:
    • To exercise the right of freedom of expression and information;
    • To comply with a legal obligation for the performance of a public interest task or exercise of official authority;
    • For public health purposes in the public interest;
    • Archiving purposes in the public interest, scientific research, historical research or statistical purposes; or
    • The exercise or defence of legal claims.

If we have disclosed your personal data to any third parties, we will inform those third parties of any erasure of your personal data, unless it is impossible or involves disproportionate effort to do so.


  • Right to object to processing of your personal data.

Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


  • Right to restrict processing of your personal data

You have the right to restrict the processing of your personal data in the following circumstances:

  • You contest the accuracy of the personal data;
  • The processing is unlawful and you do not wish for the data to be erased but require restricted processing of the data instead; or
  • We no longer require your personal data but you require the data to establish, exercise or defend a legal claim.

When processing of your data has been restricted, we will be permitted to store your data but will not perform the processing of it, unless you consent to further processing or processing is necessary for the establishment of a legal claim; for the protection of rights of another person; or for reasons of important public interest.

If we have disclosed your personal data to any third parties, we will inform those third parties about the restriction on the processing of your personal data, unless it is impossible or involves disproportionate effort to do so.


  • How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you, including making requests to exercise any of your rights in relation to your personal data. If you wish to contact us, please send an email to com or write to us at Streetworks Software Ltd, Office 2, Gransden Park, Potton Road, Abbotsley, St Neots, PE19 6TY or ring us on 01223 624781


  • Complaints

We take your privacy very seriously and try to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way we are processing your personal data, then we encourage you to contact us directly to see if your concerns can be addressed. Please see our Code of Conduct for further details on our complaints process.

If you are not satisfied with the outcome of our internal complaints procedure, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with the Information Commissioners Office.


  • Changes to the Streetworks Privacy Policy and your duty to inform us of change

This version was last updated on October 2021. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you next start the App. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or our Services.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

If you are still looking for more information, you can contact us through one of our preferred contact methods:


By visiting this link:

Phone: 01223 624781

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